Sometimes it feels like I spend all my time here complaining about stupid things people do, but the past couple of weeks have been so rich with stupidity that I can’t really resist.
Item the first: Last November, I bought Chris an Xbox 360 for his birthday. Less than a year later, it has died on us, leading me to spend an hour on the phone with Microsoft customer service. I don’t know if you’ve ever called Microsoft about a problem with your Xbox, but the whole experience seems clumsily targeted at teenage boys and fills me with murderous rage. The automated voice system has that sort of fake-cool tone you get in soda commercials, and the rep I spoke with kept asserting that various things were cool. The Xbox serial number, the color of the power supply light, my zip code: all cool. He also didn’t know what he was talking about. (“It sounds like your AV cables just, uh, died. I guess.”) In the end, we got an empty white box in the mail after about two weeks. It’s been another two weeks since we’ve seen the Xbox.
Item the second: FreshDirect delivery people are allowed to call if they’re in the neighborhood and want to deliver an order early, which is fine. But recently, I heard our doorman call up while I was unavailable to answer the house phone, about an hour before a delivery we’d scheduled. I figured the FreshDirect guy (if it was him) would assume we weren’t home and would just come back at the scheduled time. Instead, I heard our doorbell ring a few minutes later. Then, incredibly, I heard the guy jiggle our doorknob several times. What, was he just going to come in if it was open? It wasn’t, so he soon went away.
About an hour later, Chris happened to open our front door on his way downstairs, and discovered our food melting in a ninety degree hallway. Not only did the guy not care that we didn’t sign for it, he didn’t even bother to call and tell us what he’d done. After I scraped the ice cream off the carpet, I called and got a full refund, but I think we’ll still avoid ordering on Saturdays from now on.
Item the third: I placed an order on the Sears website a couple days ago. Later that night, a Sears rep called my house to ask what the shipping address for the order was. You know, the shipping address I entered during the checkout process. The one it wouldn’t have let me place the order without entering. I am without words.